Privacy policy

Last updated: July 14, 2026

 

EBI Fabrics Corp. operates this store and website, including all related information, content, features, tools, products, samples, swatches, color cards, services, quotations, order acknowledgments, invoices, and related transactions, in order to provide you with our products and services.

 

The terms “EBI,” “we,” “us,” and “our” refer to EBI Fabrics Corp. The terms “customer,” “you,” and “your” refer to the individual, business, company, organization, designer, manufacturer, brand, retailer, or other entity accessing our website, communicating with us, or purchasing products from us.

 

EBI Fabrics Corp. is powered by Shopify, which enables us to provide the website, online store, checkout, payment, customer account, and related services.

 

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase or other transaction through our website, request samples, request color cards or swatch cards, submit a wholesale inquiry, communicate with us, or otherwise interact with EBI.

 

If there is a conflict between our Terms and Conditions of Sale and Website Use and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of personal information.

 

Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

 

SECTION 1 - PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to you or another person.

 

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

 

Depending on how you interact with EBI, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including name, company name, billing address, shipping address, mailing address, phone number, and email address.
  • Business and account information, including customer account details, username, password, preferences, settings, company information, wholesale inquiries, resale certificate information, and communications with EBI.
  • Financial and payment information, including payment method, payment card information, transaction details, payment confirmation, billing details, and other payment-related information. Payment information may be processed by Shopify and third-party payment processors.
  • Transaction and order information, including products viewed, items placed in your cart, wishlist activity, purchases, returns, exchanges, cancellations, sample requests, color-card or swatch-card requests, shipping details, order history, invoices, and past transactions.
  • Communications with us, including information you provide when you contact customer service, request product information, submit a claim, request a return authorization, request a quote, submit a wholesale inquiry, or communicate with us by email, phone, website form, or other method.
  • Device and usage information, including information about your device, browser, network connection, IP address, unique identifiers, pages visited, how and when you interact with the website, and other usage activity.
  • Marketing and advertising information, including your communication preferences, newsletter signup information, marketing interactions, products you viewed, items you previously purchased or added to your cart, and information used to personalize advertising or promotional communications.
  • Review and submitted content information, including reviews, photographs, videos, feedback, suggestions, or other content you submit to EBI.

 

SECTION 2 - PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, request samples, request color cards or swatch cards, submit a wholesale inquiry, request a quote, communicate with us, subscribe to marketing emails, submit a review, or otherwise provide information to us.
  • Automatically through the website, including from your device when you visit or use our website, through cookies, pixels, analytics tools, and similar technologies.
  • From Shopify and service providers, including when we use Shopify, payment processors, shipping carriers, analytics providers, customer support tools, marketing providers, cloud storage providers, IT service providers, and other vendors that help us operate our business.
  • From business partners or other third parties, including marketing partners, advertising partners, fraud-prevention providers, social media platforms, or other third parties that provide services or information to us.

 

SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with EBI, we may use personal information for the following purposes:

Providing, tailoring, and improving our services

We use personal information to provide, tailor, and improve our website, products, and services, including to:

  • Process fabric orders;
  • Process sample, color-card, and swatch-card requests;
  • Process payments;
  • Fulfill orders;
  • Arrange shipping and delivery;
  • Provide quotations;
  • Respond to wholesale inquiries;
  • Manage customer accounts;
  • Remember preferences and items of interest;
  • Send account, order, shipping, payment, and customer-service notifications;
  • Facilitate returns, exchanges, claims, shortages, and order issues;
  • Review product claims, return requests, and customer inquiries;
  • Communicate regarding custom, special, or factory orders;
  • Enable customer reviews;
  • Improve our website, products, services, and customer experience;
  • Recommend products or services that may be relevant to you.

 

Marketing and advertising

We may use personal information for marketing and promotional purposes, including to:

  • Send marketing, advertising, and promotional communications by email, text message, postal mail, or other methods where permitted;
  • Show online advertisements for products or services on our website or other websites;
  • Personalize advertising based on items you have viewed, purchased, added to your cart, or otherwise interacted with;
  • Measure the effectiveness of our marketing and advertising.

 

You may opt out of promotional emails by using the unsubscribe option included in our emails. If you opt out of marketing communications, we may still send non-promotional communications, such as messages about your account, orders, invoices, shipping, customer-service inquiries, or legal notices.

 

Security and fraud prevention

We use personal information to:

  • Authenticate accounts;
  • Provide a secure payment and shopping experience;
  • Detect, investigate, prevent, or respond to fraudulent, illegal, unsafe, or malicious activity;
  • Protect public safety;
  • Protect EBI, our customers, our website, and our services.

 

If you create an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

 

Communicating with you

We use personal information to:

  • Provide customer support;
  • Respond to questions and requests;
  • Provide product, order, quote, claim, and shipping information;
  • Maintain our business relationship with you;
  • Send service-related communications.

 

Legal, compliance, and business purposes

We may use personal information to:

  • Comply with applicable laws and regulations;
  • Respond to valid legal process, including subpoenas, court orders, law enforcement requests, or government requests;
  • Investigate or participate in civil discovery, claims, disputes, potential litigation, or actual litigation;
  • Enforce our Terms and Conditions of Sale and Website Use, Refund Policy, Shipping Policy, or other policies;
  • Protect our rights, property, customers, employees, business, and services;
  • Maintain business, accounting, tax, legal, and operational records.

 

SECTION 4 - HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate business, commercial, legal, or operational purposes, subject to this Privacy Policy.

 

We may disclose personal information:

  • To Shopify, which hosts and powers our online store, checkout, customer accounts, payment-related services, and related website functions.
  • To vendors and service providers that perform services on our behalf, including IT management, payment processing, fraud prevention, data analytics, customer support, cloud storage, order fulfillment, shipping, delivery, email marketing, website hosting, and business operations.
  • To shipping carriers and fulfillment providers in order to process, ship, deliver, track, and manage fabric orders, sample requests, color-card requests, swatch-card requests, returns, and claims.
  • To payment processors and financial service providers to process payments, refunds, chargebacks, fraud checks, and payment-related transactions.
  • To business and marketing partners to provide marketing services, advertising, analytics, and promotional communications.
  • When you direct or consent to disclosure, such as when you request shipment of products, use social media widgets, use third-party login integrations, or otherwise ask us to share information.
  • To affiliates or within our corporate group, if applicable.
  • In connection with business transactions, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
  • For legal and compliance reasons, including to comply with legal obligations, respond to subpoenas, search warrants, court orders, or similar requests, enforce our terms and policies, or protect the rights, property, and safety of EBI, our customers, our employees, and others.

 

SECTION 5 - SHOPIFY AND THIRD-PARTY PROCESSING

Our website and online store are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the website in order to provide and improve the services for you and for us.

 

Information you submit through our website may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

 

In addition, to help protect, grow, and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to certain privacy-rights requests.

 

To learn more about how Shopify uses personal information, please visit:

Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

Shopify Privacy Portal:
https://privacy.shopify.com/en

 

SECTION 6 - COOKIES, ANALYTICS, AND TARGETED ADVERTISING

We and our service providers may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to collect information about your browsing activity, device, interactions with our website, shopping activity, and preferences.

 

These technologies may be used to:

  • Operate the website;
  • Remember your preferences;
  • Keep items in your cart;
  • Improve website performance;
  • Understand how visitors use the website;
  • Measure marketing and advertising effectiveness;
  • Personalize your shopping experience;
  • Provide targeted or interest-based advertising where permitted by law.

 

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

 

Your Privacy Choices / Do Not Sell or Share My Personal Information:
To exercise your privacy choices, please contact us using the information provided in the Contact Information section below.

 

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat the signal as an opt-out request for the device and browser you use to visit the website, where required by applicable law. If we are able to associate the device sending the signal with a Shopify account, we may also apply the opt-out request to the account.

 

To learn more about Global Privacy Control, you may visit:

https://globalprivacycontrol.org/

 

Other than the Global Privacy Control where required by law, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.

 

SECTION 7 - THIRD-PARTY WEBSITES AND LINKS

Our website may provide links to websites, platforms, or services operated by third parties, including Shopify, payment processors, shipping providers, social media platforms, marketing providers, and other third parties.

 

If you follow links to sites that are not affiliated with or controlled by EBI, you should review their privacy policies, security practices, and terms and conditions.

 

We are not responsible for the privacy, security, accuracy, completeness, reliability, or content of third-party websites or platforms.

 

Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users of those platforms and may be used by us or others without limitation, depending on the platform’s settings and policies.

 

Our inclusion of a third-party link does not, by itself, imply endorsement of that third party, its content, or its practices.

 

SECTION 8 - CHILDREN’S DATA

Our website and services are not intended for children.

 

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

 

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below so that we may request deletion where appropriate.

 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

 

SECTION 9 - SECURITY AND RETENTION OF INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

 

However, no security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

 

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Maintain your account;
  • Provide products and services;
  • Process and fulfill orders;
  • Provide customer service;
  • Maintain business records;
  • Comply with legal, tax, accounting, and reporting obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements and policies;
  • Protect our rights and business.

 

We retain order, transaction, tax, and business records for as long as reasonably necessary for order fulfillment, customer service, accounting, tax, legal, fraud prevention, dispute resolution, and business recordkeeping purposes.

 

SECTION 10 - YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.

 

Right to access / know

You may have the right to request access to personal information we hold about you and to request information about how we collect, use, and disclose your personal information.

 

Right to delete

You may have the right to request that we delete personal information we maintain about you, subject to legal exceptions.

 

Right to correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

 

Right of portability

You may have the right to receive a copy of personal information we hold about you and to request that we transfer it to a third party, where applicable and technically feasible.

 

Right to opt out of sale, sharing, or targeted advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.

 

Your Privacy Choices / Do Not Sell or Share My Personal Information:
If you would like to exercise your privacy choices, including opting out of the sale or sharing of your personal information, please contact us using the contact information provided in this Privacy Policy.

 

Managing communication preferences

We may send promotional emails to you if you subscribe or where otherwise permitted by law.

 

You may opt out of promotional emails at any time by using the unsubscribe option included in our emails.

 

If you opt out of promotional emails, we may still send non-promotional emails, including emails about your account, orders, invoices, shipping, customer-service inquiries, legal notices, or business transactions.

 

Submitting a privacy request

You may exercise applicable rights by contacting us using the contact details listed below or by using any privacy-rights tools available on our website.

 

We will not discriminate against you for exercising your privacy rights.

 

We may need to verify your identity before processing a request, as permitted or required by law.

 

You may designate an authorized agent to make a privacy request on your behalf where permitted by applicable law. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

 

We will respond to privacy requests within the time required by applicable law.

 

SECTION 11 - CALIFORNIA PRIVACY NOTICE

This section applies to California residents and supplements the rest of this Privacy Policy.

 

Depending on how you interact with EBI, we may collect the following categories of personal information:

  • Identifiers, such as name, address, email address, phone number, IP address, account name, and online identifiers.
  • Customer records information, such as billing address, shipping address, payment information, and order information.
  • Commercial information, such as products purchased, products viewed, cart activity, sample requests, color-card or swatch-card requests, order history, returns, exchanges, and customer-service history.
  • Internet or other electronic network activity information, such as browsing activity, interactions with our website, device information, and usage information.
  • Geolocation information, such as approximate location derived from IP address.
  • Inferences, such as preferences or interests based on website activity, order history, or shopping behavior.
  • Professional or business-related information, such as company name, wholesale inquiry details, resale certificate information, or business contact information, where provided.

 

We collect these categories of personal information from the sources listed in Section 2 - Personal Information Sources.

 

We use these categories of personal information for the purposes listed in Section 3 - How We Use Your Personal Information.

 

We disclose these categories of personal information to the categories of third parties listed in Section 4 - How We Disclose Personal Information.

 

We may use or disclose personal information for business purposes including order processing, payment processing, shipping, customer service, website operations, fraud prevention, analytics, marketing, legal compliance, and business recordkeeping.

 

We do not knowingly sell or share the personal information of individuals under 16 years of age.

 

Depending on our use of Shopify, analytics, advertising, cookies, pixels, and marketing tools, we may engage in activities that are considered “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. You may opt out of those activities by visiting:

 

Your Privacy Choices / Do Not Sell or Share My Personal Information:
We do not currently offer a separate opt-out page for these requests. Please contact us directly using the contact information provided in this Privacy Policy to submit your request.

 

California residents may have the following rights, subject to applicable exceptions:

  • Right to know what personal information we collect, use, disclose, sell, or share;
  • Right to access personal information;
  • Right to delete personal information;
  • Right to correct inaccurate personal information;
  • Right to opt out of sale or sharing of personal information;
  • Right to limit use and disclosure of sensitive personal information, if applicable;
  • Right to non-discrimination for exercising privacy rights;
  • Right to use an authorized agent to submit a request, where permitted by law.

 

To submit a California privacy request, please contact us at:

Email: info@ebifabrics.com
Phone: 213-765-0900
Mail: EBI Fabrics Corp., 2843 South Hill Street, Los Angeles, CA 90007, United States

 

SECTION 12 - NOTICE AT COLLECTION

At or before the time we collect personal information, we provide notice of our privacy practices through this Privacy Policy and, where applicable, through additional notices on our website, checkout, customer account pages, forms, or other collection points.

 

We may collect personal information when you:

  • Visit our website;
  • Create an account;
  • Place an order;
  • Request samples, swatches, or color cards;
  • Submit a wholesale inquiry;
  • Request a quotation;
  • Contact customer service;
  • Subscribe to emails;
  • Submit a review;
  • Submit a return or claim request;
  • Communicate with EBI by email, phone, website form, or other method.

 

SECTION 13 - INTERNATIONAL TRANSFERS

We may transfer, store, and process personal information outside the country or state where you live.

 

Because our website is powered by Shopify and we may use third-party service providers, information may be processed in the United States, Canada, or other countries where Shopify, EBI, or our service providers operate.

 

If we transfer personal information from the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal transfer mechanism, we will rely on recognized transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses, UK-approved transfer mechanisms, adequacy decisions, or other lawful transfer mechanisms.

 

SECTION 14 - COMPLAINTS

If you have a complaint about how we process personal information, please contact us using the contact information below.

 

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.

 

SECTION 15 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, technologies, legal obligations, or operational needs.

 

We will post the revised Privacy Policy on our website, update the “Last Updated” date, and provide notice as required by applicable law.

 

The version posted on our website at the time of your use will apply to that use, unless otherwise required by law.

 

SECTION 16 - RELATED POLICIES

This Privacy Policy should be read together with the following policies:

Terms of Services

Refund Policy

Shipping Policy

 

SECTION 17 - CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise rights available to you, you may contact us at:

EBI Fabrics Corp.
2843 South Hill Street
Los Angeles, CA 90007
United States

Email: info@ebifabrics.com
Phone: 213-765-0900